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Customer Service

Job Title:Customer Service Support Agent
State:Ohio
Department:Customer Service
Post Date:2/1/2012 12:00:00 AM
Hours of Work:Train on afternoon then 2nd shift schedule
Duties to be Performed:This is the first level of training and responsibility in the customer service department--it consists mainly of new hires to handle less difficult calls, in an effort to free up experienced agents so they can handle the more difficult or complex situations. You will handle calls that do not require advanced knowledge of Summit Racing Equipment computer software and are not technical in nature--customers checking on order status and back order, inquiring about a return or simple warranty information, and canceling line items and orders.
Skills and Abilities Needed:Some computer knowledge is beneficial Previous mechanical experience or exposure to the technical aspects of automotive in general are recommended Must learn how to use Summit Racing Equipment computer software systems Strong communication skills and good judgment are essential Display problem solving skills and the ability to conduct themselves in a professional manner at all time
Experience/Education
Required		High School graduate
Must live in or be willing to relocate to the Akron, Ohio area.
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