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Customer Service

Job Title: Bilingual Customer Support Agent
State: Ohio
Department: Customer Service
Post Date: 6/20/2014
Hours of Work: Full-time Monday through Friday, 9:30 am to 6:00 pm; overtime as needed
Duties to be Performed: • Handle customer service calls from non-English speaking customers that do not require advanced automotive technical knowledge, including order status, returns, and order maintenance. • Assist with credit card verification for non-English speaking customers. • Take any speaking customer service calls during busy periods.
Skills and Abilities Needed: • Must be able to speak and write fluently in both English and another language, usually Spanish. • Applicants require basic arithmetic skills. • Must be able to creatively troubleshoot solutions to customer problems using all available procedural tools. Solutions should always try to balance company interests with those of the customer. • Must be proficient in Microsoft Office (including Excel, Word, and Outlook) plus possess knowledge of HP, including Sentry/ORAD, and OSCAR.
Education Required:
Qualified applicants will possess a High School Diploma or equivalent. Knowledge of a third language is a plus.
Must live in or be willing to relocate to the Akron, Ohio area.

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How to Apply

So you think you want to work with the Summit Racing team? Here's how to apply.

  • Mail or Fax us your resume or application to the site that you are interested in:
    Summit Racing Equipment
    1200 Southeast Avenue
    Tallmadge, Ohio 44278
    FAX: 330-630-5571

    Summit Racing Equipment
    960 East Glendale
    Sparks, Nevada 89431
    FAX: 775-331-3640

    Summit Racing Equipment
    20 King Mill Road
    McDonough GA 30253
    FAX: 770-288-3213

  • Visit us in person and pick up an application at any one of our retail stores at the addresses above.
  • Download our job application (PDF 90K/2 pages), fill it out and send it back to our Human Resources Department at
  • Please note that Summit Racing does not pay for relocation costs or travel expenses incurred for interviews.
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